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ACE
Analyze the opportunity, Chart the course, and Execute it flawlessly. Philosophy/process applied to the start-up of new logistics accounts.

ADA
Americans with Disabilities Act.

Aged Statement
A report of the age and amount of money owed to Ryder by its customers.

Agreement
A legal document between Ryder and the customer for renting, leasing or providing services for a vehicle(s). (For lease, see TLSA).

Air Ride
Suspension system used on tractors and trailers that replace metal springs with air filled bags. Valves control the pressure in the air bags which result is a smoother, jar-free ride, used to protect delicate cargo.

Area
Formerly known as a Region, it is a geographic zone in the US made up of multiple Business Units (BUs).

Assemble-to-Order (ATO)
Strategy allowing a product or service to be made to specific order, where a large number of products can be assembled in various forms from common components. This requires sophisticated planning processes to anticipate changing demand for internal components or accessories while focusing on mass customization of the final products to individual customers.

Asset Management
A competency that encompasses the specification, purchasing, managing, maintaining, and disposing of vehicles (or other high priced assets) at the appropriate time, all to increase return on investments.

Asset Rationalization A process that audits a company's transportation and distribution assets and compares them against an optimum supply chain design.

Await New Lease
A rental vehicle used by lease customers as a substitute before their new lease vehicle is received.

BA
Business Analyst. Person responsible for financial auditing and support to field locations.

Backhual
Return transportation movement; moving a shipment back over part of a route already traveled.

Balanced Scorecard
How we measure our company goals (Retention, Financial Customer, Process, and People).

BDM
Business Development Manager. The person responsible for developing new contractual FSL, RPM and DCC business of 4-30 power units (within an assigned sales territory).

BI/PD
Bodily Injury/Property Damage. A type of insurance coverage that is required to operate a vehicle.

Billing
A system set up for a credit-worthy customer to pay for Ryder’s services as they are billed (sometimes weekly or monthly) rather than as they are used.

Bobtail
A straight truck (non-tractor); also, a tractor that is not pulling a trailer.

Body
A cargo-carrying component separately installed on a cab and chassis directly behind the cab.

BOM
Branch Operations Manager. Reporting to the FMS GM, this position manages all operations (rental, maintenance, customer management, etc.) related to one or more branches in a BU.

Box (van body)
Same as “body.”

Branch
A Ryder-operated facility that services customers by providing maintenance services for vehicles and, in most cases, a service or fuel island, a rental counter and offices for sales or others associated with the BU function (sometimes referred to as a location).

BRM
Business Retention Manager. Person responsible for customer retention strategies and support.

Cab/Chassis
The component of a complete vehicle unit that contains the driver/passenger compartment, engine compartment, frame, suspension, wheels, and all mechanical equipment.

Cabover
A truck or tractor cab that sits over the engine compartment. This is in contrast to a conventional cab wherein the driver compartment is behind the engine.

Captive Shop
A Ryder location that provides maintenance services to the vehicles of just one customer (the location is dedicated to maintaining one customer’s fleet).

Card Rate
Calculated rate ($) for a renting class of vehicle; normally is driven by market conditions.

Cargo (Payload)
Goods that are transported in a vehicle.

Carrier
Transportation service provider.

Cash Customer
A customer who rents a vehicle(s) and pays by credit card, or check at the time of rental (a non-billing customer). Note: After 9/11/01, actual cash is no longer accepted at Ryder locations.

CBT
Computer Based Training. The use of a computer to deliver training (either by using a CD-ROM or by connecting to the Web).

CBU
Customer Business Unit. A group of individual Ryder locations (or branches). Note: Changed in 2005 to BU (Business Unit)

CDL
Commercial Driver License. License required to operate a vehicle over 26,000 lbs.

CDM
Customer Development Manager. Person responsible for servicing/protecting and expanding large, complex FMS accounts that have a high growth potential.

CEO
Chief Executive Officer. This person is the leader of Ryder. Reports to Board of Directors. This person may also be the President of the company.

CFC
Container on a Flat Car

CFO
Chief Financial Officer. This person leads the functional area of Finance for Ryder.

CIO
Chief Information Officer. This person leads the functional area of Information (and Information Technology) for Ryder.

Circle Inspection
Vehicle inspection conducted by rental employees (and others) with the customer when dispatching and checking in trucks.

CL&S
Commercial Lease and Services Division - former name of Ryder Transportation Services (see RTS)

CLC
Customer Logistics Coordinator. Person responsible for dispatching drivers, customer support, and planning and scheduling work at a DCC or logistics operation.

CLM
Customer Logistics Manager. Person responsible for managing CLCs, drivers and other warehouse staff, as well as logistics or DCC operation.

CLM
Council of Logistics Management.

COBRA
Consolidated Omnibus Budget Reconciliation Act¬ – relates to health care coverage – Ability to continue benefits upon termination of coverage.

Combined Single Limit
A type of liability limit that combines bodily injury and property damage limits. Any claim, whether bodily injury, property damage, or both, would be paid up to the stated limit. (Covers all liability claims for injury or damage up to one specified limit.)

Commercial Rental
A rental vehicle used for commercial or business applications, in contrast to consumer rental.

Commercial Vehicle
Any vehicle operated for the transportation of property, in the course of any commercial or industrial enterprise. A BU owned vehicle.

Competition
Any company operating within your geographic area, which offers the same goods and service as you.

Contract
See Agreement. Contract Carrier
A for-hire carrier that serves only shippers with which the carrier has a continuing contract, and not the general public.

Contract Logistics
The use of a third-party provider to plan, implement and control the efficient, cost effective flow and storage of raw materials, in-process inventory, finished goods and related information from the point of origin to the point of consumption.

Conventional
Any vehicle (straight truck or tractor) built so that the engine is in front of the driver (as opposed to underneath). This is also called a “long nose.”

COO
Chief Operating Officer. This person leads the functional are of Operations for Ryder.

Credit Check
Process of evaluating the net worth, profitability, and payment habits of a customer before granting credit.

Credit Line
Amount of money Ryder is willing to extend to our customer for products or services.

CRM
Commercial Rental Manager. Manager of Rental Sales Representatives within a BU.

Cross Dock
An on-route dock where shipments are transferred from one vehicle to one or more vehicles without intermediate storage.

CSC
Customer Service Coordinator. Person responsible for scheduling PMs, keeping maintenance records up to date, and ensuring customer satisfaction with maintenance services.

CSI
Customer Satisfaction Index. Regular measurements of customer satisfaction with Ryder’s products and services (done by surveys).

Customer
A company or individual who does business (rents or leases) with Ryder, in contrast to “prospect.”

Customer Number
Unique numeric code (either 5 or 6 digits assigned to each individual (lease customers numbers are referred to as lessee numbers).

Customer Orientation
Procedure conducted by rental employees to familiarize the customer with the rented vehicle and any accessory equipment.

CVC
Controllable Variable Costs. Operational costs that can be controlled by good management and work practices (e.g. reducing accidents, reducing product damage, reducing overtime etc,).

D & B
Dun & Bradstreet. Used as reference in establishing credit or Ryder billing.

DBD
Director Business Development. Person responsible for developing opportunities within their assigned sales territory and securing new contractual accounts that have a fleet of 31 or more power units.

DC
Distribution Center. Facility where goods are handled (e.g. consolidated, packaged, etc.) and stored only as long as necessary before being distributed.

DCC
Dedicated Contract Carriage. A third party contractual service that dedicates vehicles and drivers to a single customer for its exclusive use, usually done in a closed loop or fixed route situation.

DCL
Director, Customer Logistics. Person responsible for managing GLMs and for overall coordination of logistics accounts.

Deductible
The dollar amount of physical damage or, in some cases, liability, that the customer must pay before his insurance carrier or Ryder will pay any claim.

De-identify
The removal of all Ryder decals from our units when preparing a vehicle for trade or sale.

Diesel Engine
An engine in which the fuel charge is ignited by compression of the fuel, rather than by a spark: the engine burns diesel fuel, which is similar to home heating oil.

Director of Operations
This person is repsponsible for the management of an entire business unit, and reports to the Area Senior Vice President.

Director of Sales
This person is repsponsible for the management of all sales activity for an entire business unit, and reports to the Area Senior Vice President.

District Code
A unique 4 digit number that identifies a Ryder district. (Note locations are now grouped into business units. The word "District" is a legacy of the FIS system.)

DNA
Director National Accounts. Person responsible for managing/protecting and expanding/growing opportunities within existing assigned National FMS accounts.

Do Not Rent List/File
A list of companies or individuals that Ryder will not do business with for various reasons.

Dock Height
A van or trailer with the floor at the same height as a loading/unloading dock, typically 48" to 54" from the ground.

DOT
Department of Transportation - a Federal agency responsible for regulating federally funded highways.

DSD
Director of Sales Development. This person is responsible for leading and driving the sales process for securing new, larger DCC opportunities that have potential revenue of $3 million or more.

Dual Wheels
Two wheels on the same side of the same axle.

DVCR
Driver Vehicle Condition Report. Form used by drivers, rental employees, etc., to record items that need service or repair on a particular vehicle.

ERS
Expense Reporting System. An intranet site that allows employees to submit and reconcile expense reports.

EVA
Economic Value Added. A measurement of shareholder value as a company’s operating profits after tax, less and appropriate charge for capital used in creating the profits.

EVP
Executive Vice President. This person is the leader of a functional area of Ryder and reports directly to the President and Chief Executive Officer of Ryder.

FAM
Field Asset Manager. Position responsible for managing the utilization of a region’s fleet (entire life cycle of the vehicles through disposal or sale at a Ryder Used Vehicle center).

FAME
Forms And Manuals Electronically. A Ryder intranet site that contains many Ryder operational forms and manuals for reference by Ryder employees. Most information on this site is downloadable and printable.

FFD
Field Finance Director. Person responsible for managing finances (and finance staff) in a region.

FFM
Field Finance Manager. Person responsible for financial auditing of field locations.

Field
Ryder’s regions, BUs, warehouses and branches/locations and the people who work there

Fifth Wheel
A sliding plate mounted on the rear frame of a tractor (with a slot for the trailer king pin and a locking device) that supports and pulls the trailer behind the tractor.

Finance Lease
Often, a full-payout agreement in which the customer, at the end of the lease term, assumes ownership of the vehicle or is provided with a purchase option. The lessee is usually responsible for maintenance.

First Structure Tax
Tax that covers the licensing of vehicles. Compare to second and third structure taxes that are on fuel use and vehicle operation, respectively.

FIS
Field Information System – Commercial BU computer system

Fixed Costs
Costs related directly to the ownership of vehicles. (Payment of the asset, insurance, licenses, taxes, etc.)

Flatbed
A trailer or truck body with no sides or top, which can be fitted with removable stake sides. Used for hauling lumber, machinery or other cargo not affected by weather.

Fleet
Pool of units available for rental or lease to customers—refers to vehicles assigned to a customer (Customer’s Fleet), or a Ryder branch (Rental Fleet).

Fleet Listing
Booklet listing specifications, component, size, type, and any pertinent information on a vehicle. This information must be exact and available to Ryder in order to meet customer requests to properly/legally load, unload, and haul products.

Fleet Mix
Number and type of units that comprise a fleet of vehicles.

FMM
Field Maintenance Manager. Person responsible for ensuring compliance to maintenance initiatives within a region.

FMM
Field Marketing Manager. Person responsible for coordinating marketing efforts.

FMS
Fleet Management Services. The functional area of Ryder that provides Fleet Management Solutions for its customer.

FMS
Fleet Management Solutions. A variety of services that Ryder offers to its customers to help them manage their fleets (Maintenance, Rental, Leasing, etc.).

FRM
Field Rental Manager. Person responsible for managing a region’s rental sales performance.

FSL
Full Service Lease. A contract between Ryder (lessor) and a customer (lessee) for specific vehicle(s), maintenance and other services, during a specified length of time (term), where Ryder retains the ownership of the vehicle(s).

FTM
Field Training Manager. Person responsible for training and qualifying Maintenance employees. Formerly called SSL (Service Support Leader).

Fuel Ticket
Receipt issued by Ryder service islands for gallons pumped, unit number, and date.

Full Service Lease (FSL)
A contract between Ryder (lessor) and a customer (lessee) for specific vehicle(s), maintenance and other services, during a specified length of time (term), where Ryder retains the ownership of the vehicle(s).

Geo-Coding Identifying locations by the use of three-, four- or five-digit ZIP codes or other identifiers (depending on country) to allow mapping, planning and execution of deliveries.

Gain
Money generated by the sale of an asset for more than its book value.

GLM
Group Logistics Manager. Person responsible for managing the largest (or multiple) logistics operations.

GM
General Manager. Person responsible for overall management of BU. In 2005, GMs were changed to either Directors of Operations or Directors of Sales.

GVW
Gross Vehicle Weight. The total maximum weight that a power unit can carry; generally only used when speaking of a straight truck or tractor without a trailer (sometimes referred to as Gross Vehicle Weight Rating or GVWR).

Hand-Held Computer
A small computer used by the shop locations for yard checks, fueling, and parts inventory.

Headquarters (HQ, Miami)
Ryder’s Corporate Headquarters located in Miami, Florida (sometimes referred to as Miami).

HR
Human Resources. Department to support and assist employees of Ryder.

HRC
Human Resources Coordinator. Person responsible for processing new employees, managing payroll and HR data, ensuring governmental compliance and responding to employee questions.

Hub odometer
A meter attached to the axle of a trailer that is like an odometer on a truck. It registers mileage on the trailer.

Hugger
Ryder slang for sales people who focus on retaining current customers, and growing their use of Ryder products and services. (e.g. SAC, CDM)

Hunter
Ryder slang for sales people who focus on finding new customers for Ryder’s products and services (e.g., RAM, BDM, etc.).

ICC
Interstate Commerce Commission

ID
Inventory Deployment– A technique for reducing the number of warehouses required by replacing excess inventory with event-driven information derived from tracking the location of inventory at rest as well as in motion. It is typically done using bar coding and radio frequency technology, which eliminates paperwork.

ID
Interdistrict vehicle or a vehicle domiciled in another BU.2.

IDB
Interdistrict billing. Billing that occurs between BUs at Ryder for services exchanged (e.g. truck rentals, etc.).

IDP
Individual Development Plan. Plan created by an employee and his/her manager to plan his/her professional development over each year at Ryder.

Inbound Calls
Telephone calls that ring in to a Ryder location; in contrast to outbound calls.

Infocenter
Technology/Maintenance: Intranet site that contains maintenance manuals, policies and procedures, vendor libraries, etc.

Integrated Logistics
A system-wide management view of the entire supply chain, from raw materials supply through finished goods distribution.

Interdistrict (ID)
Transactions that occur between two or more Ryder BUs (e.g. rental of vehicles, transfer of vehicles, etc.).

Intermodal Transportation
Transporting freight by using two or more transportation modes. An example would be freight in containers, which might first be taken to a port by truck, transported by ship, then carried by rail, and finally be transferred back to a truck for delivery.

Interstate Operation
Movement of a vehicle from one point in one state to another point in another state (between states), regardless of route traveled.

Intranet
Technology: Ryder’s internal website, accessible only by Ryder employees. The intranet carries information and training to all Ryder employees who can access the system.

Intra-state Operations
Movement of a vehicle from one point to another within the same state, regardless of route traveled.

Inventory Management
The process of ensuring the availability of products through inventory administration activities such as planning, stock positioning, and monitoring the age of the product.

IT
Technology: Information Technology. Computer systems used to distribute and store information within an organization. Also known as MIS.

JIT
Just-in-Time Delivery – An inbound manufacturing strategy that smoothes material flow into assembly and manufacturing plants. JIT minimizes inventory investment by providing timely, sequential deliveries of product exactly where and when it is needed, from a multitude of suppliers.

JV
Journal Voucher. A manual entry in the General Ledger for the purpose of sharing expenses.

Kingpin
A large steel pin, welded underneath the front of a trailer that fits into the fifth wheel of a tractor. It totally supports the front of the trailer on top of the tractor's rear wheels and allows the tractor to change direction.

Lease Administrator
Person responsible for processing paperwork on leased vehicles (for a particular BU).

LA
Logistics Analyst. Person responsible for collecting information about prospective customers’ needs to assist Logistic Engineers’ solutions design.

Landing Gear
Set of two legs, near the front of a trailer that swing down to give support when the trailer is standing alone.

LE
Logistics Engineer. Person responsible for designing logistics solutions for customers.

Lease
A long-term, contractual agreement between Ryder and a customer for specific vehicle(s) maintenance and other services, during a specified length of time (term); (see also TLSA).

Lease Extra
Additional vehicle to a lease customer besides the customer’s lease vehicle needed for peak seasonal needs. Applicable to customers who have existing lease agreements with Ryder for transportation needs.

Lease Finance
A contract between a customer, Ryder and a financial institution, like Citicorp Financial Services, whereby the financial services corporation provides the financing of the vehicle (s), and Customer provides the maintenance and others services (can come from Ryder) during a specified length of time (term); Ryder does not retain the ownership of the vehicle(s).

Lease Renewal
Continuation of existing lease for a new period of time as opposed to establishing a new lease.

Lessee
A customer who leases a vehicle(s) from Ryder.

Lessee Number
Unique numeric code (either 5 or 6 digits) assigned to each individual lease customer; also called “customer number.”

Lessor
The company (Ryder) who leases a vehicle(s) to a customer.

LG
Liftgate. Mechanical device attached to the rear of a vehicle with a platform (usually operated by hydraulic pressure) used to raise and lower cargo between the ground and the floor of the vehicle. The typical liftgate capacity is 2500 lbs.

Liability
Insurance: The concept of liability means being responsible by law, or under obligation to make good a loss.

Liability Coverage
Insurance: Coverage for the damage one driver causes to another person or person’s property. Under OW and 402 contracts, our customers are covered at least to the legal minimum amount required by the state in which an accident occurs.

Light Duty Vehicle
Gas or diesel powered vehicles 26,000 GVW and under.

LM
Logistics Manager. Person responsible for managing a DCC or logistics operation and staff.

LMS
Technology/Training: Learning Management System. System that manages training records of employees, as well as provides online training and testing to Ryder employees.

Local Rental
Type of rental vehicle that is picked up and then returned to the same place.

Location
A Ryder-operated facility that services customers by providing maintenance services for vehicle and, in most cases, a service fuel island and rental facility (sometimes referred to as a branch).

Location Code
A 4 digit number that identifies a Ryder branch/location or a district (for a district it is referred to as a district code).

Log Book
Book used by truck drivers, as required by law, to record miles driven and hours on duty.

Logistics
The process of planning, implementing, and controlling the efficient, effective flow and storage of goods, services, and related information from point of origin to point of consumption for the purposes of conforming to customer requirements.

Logistics Channel
The network of supply chain participants that contribute to the efficient flow of goods.

Logo
Design of a distinctive nature that can be associated with a particular company or product.

LOR
Location Operating Report. Report Generated from Ryder Dispatch 2000 system for P&L use.

Loss
Money lost by the sale of an asset for less than its book value.

LSC
Logistics Services Center (warehouse)

LTL
Less-than-Truckload Carriers – Trucking companies that consolidate and then transport small shipments of freight by utilizing a network of terminals and relay points.

Maintenance
All areas involved with mechanical servicing and repair of vehicles.

Margin
(Fixed costs + running costs) subtracted from revenue.

MBO
Manage by Objectives– Balanced Scorecard – How we measure our goals.

MDNS
Managing Director, National Sales. A person responsible for the development, management and execution of a multi-level sales plan for large, national accounts.

MDS
Managing Director of Sales.

Miami
See Headquarters

Milk Run
A pick-up route with multiple stops.

MLS
Manage Logistics Systems

MM
Maintenance Manager. (Formerly called CSM) Person responsible for managing maintenance personnel and processes within a BU, and for ensuring customer satisfaction with Ryder maintenance services.

Model Number
Manufacturers’ designation of a particular type of vehicle. Can be used to distinguish various types of vehicles, or various load capacities.

MT
Management Trainee. Person in a specialized training program designed to prepare him/her for a management position in rental, sales, or operations.

National Customer (National Account)
A customer that is setup for billing at any Ryder location across the country.

NAV
Navistar. A manufacturer of engines commonly found in Ryder vehicles.

OBC
Technology: On-Board Computer. A computer installed in a motor vehicle that is used during a trip to record, store and communicate driver, vehicle, and freight information.

Odometer
Meter that measures miles traveled, located in the instrument panel in the truck cab.

Operating Profit
Fixed costs + running costs + overheads, subtracted from revenue.

OSHA
Occupational Safety and Health Administration. Agency responsible for monitoring and enforcing workplace safety regulations.

Outbound Calls
Calls placed from the Ryder location, typically by sales center personnel to prospect for business.

Outsourcing
Subcontracting business functions or processes such as logistics and transportation services to an outside firm, instead of doing them in-house.

Overheads
Costs associated with running a business (payroll, buildings, shop equipment, etc.).

P & L
Profit & Loss. Report of all revenue and expenses for a set period, with the final outcome of “Profit” or “Loss.”

Parcel Van
Unit comprised of a “cutaway” cab and chassis (a vehicle normally designed to have a cab and body in one piece, that is built with only the cab) with a separate body mounted behind and attached to the cab.

Payload
Weight of cargo or load to be transported by a vehicle.

Peddle Route
A delivery route with multiple stops.

Permit
Document issued verifying some form of tax (road, mileage, etc.) has been paid on the vehicle; Cab card and/or sticker issued verifying some form of tax (road, mileage, etc.) has been paid on that truck.

PIP
Performance Improvement Process. Tool used to address employee performance gaps.

PLL
Parts Logistics Leader. Person responsible for ordering parts and maintaining a cost-efficient parts inventory within a maintenance facility.

PM
Preventive Maintenance. Program calling for various inspections and maintenance procedures at regularly scheduled intervals. Designed to spot potential problems during inspection and through oil change, lubrication, or replacement of parts, to either prolong the life of components or replace them prior to failure.

PO
Purchase Order. Written order (usually numbered) to purchase goods or services issued to a vendor by the purchasing company.

Power Unit
Vehicle supplying the power (tractor) to move the load.

Prospect
A prospective or potential customer.

Pup
A small trailer usually attached to the back of another trailer.

Quick Response A business strategy for reducing inventory in the pipeline and shortening the cycle time for a product to be made, distributed and sold. Point of sale information is electronically transmitted back to the store supplier, who is responsible for adequate supply at the store.

RAM
Rental Account Manager. This person is responsible for the sales of long-term, multi-vehicle rental agreements.

Ramp
Walkway, used in loading a truck, which extends from the rear of the body floor to the ground. When not in use, the ramp is stored under the truck body in a channel that allows it to slide in and out.

RCRC
Ryder Customer Response Center – 24-hour customer assistance center for roadside emergencies of Ryder customers.

Receivables
Money owed to Ryder for products or services provided.

REDCO
Ryder Energy Distribution Company – purchases fuel for Ryder locations. Staff in charge of REDCO is located at Miami HQ.

Reefer
Trailer or body with insulated sides, floor and ceiling, and equipped with a refrigeration unit for internal cooling. Used for cargo that must be kept at a specific temperature. The refrigeration unit itself may also be referred to as a “reefer.”


Registration
Legal document issued by a state verifying license fees have been paid on an individual vehicle.

Rental
Vehicles available for short-term use that are only charged the actual time (and mileage) used, and are covered by a signed agreement.

Rental Counter
That portion of a branch/location that rents vehicles to customers on a daily, weekly or monthly basis.

Repair Order
A form detailing mechanical or body work to be performed, parts used, and other costs.

Revenue
Money received from rentals, leases, etc.

Revenue Equipment
Any vehicle purchased for the purpose of rental or lease that will produce revenue. Not included as revenue equipment would be service trucks, mailroom trucks, etc.

Reverse Logistics
Historically, the logistics process ended once products reached the consumer. Reverse logistics melds classic logistics activities with conservation, recycling and disposal-activities that center on preserving the environment and the need to conserve raw materials.

RHN
Ryder Hispanic Network. Group that provides professional growth, education and awareness for participants.

RIDE
Technology: Ryder Interactive Decision Exchange. A Ryder intranet site that provides information on various topics including, vehicle info, customer performance, billing opportunities, asset utilization programs, UVC metrics, Redeployment programs, etc.

Rig
A tractor-trailer combination. Also called an eighteen-wheeler.

RIL
Ryder Integrated Logistics (formerly Ryder Dedicated Logistics or RDL)

RO
Repair Order. Form detailing mechanical or body work to be performed, parts used, and other costs. Sometimes used for a shop form detailing work done and parts used. The information may be transferred to an invoice that is priced and used for billing.

Road Calls
Ryder roadside assistance for vehicles that have broken down.

Rolling Stock
The term is used in logistics to refer to inventory in motion, not at rest.

Rolling Stock
In the transportation industry, rolling stock has traditionally meant “vehicles.”

Roll-up door
Rear door of a body or trailer built from horizontal panels, which are hinged to each other and raised or lowered in channels at each side.

RPM
Ryder Programmed Maintenance - a program for Ryder locations to do maintenance work on non-Ryder-owned equipment.

RPM
Revolutions per Mile - relating to wheels, tires, speedometer cables.

RPTS
Ryder Public Transportation Services (Formerly the individual companies of RPTP, ATE, and MLS)

RRC
Ryder Recruiting Center – Center located in Alpharetta that manages national and regional recruitment efforts.

RSC
Ryder Services Corporation – Handles worker compensation insurance.

RSD
Region Sales Director – Person responsible for managing BDMs and field sales efforts.

RSI
Ryder System, Inc.

RSR
Rental Sales Representative. Person responsible for renting vehicles, providing customer service and marketing support, and managing inventory of vehicles at a branch.

RTDG
Ryder Training and Development Group. Ryder’s training function—this group is responsible for designing, creating, obtaining, and delivering quality training and performance solutions for all Ryder employees.

Running Cost
Costs related directly to the maintenance, repair and transfer of vehicles (parts, labor, fluids, tires, transfer costs, etc.).

Ryder Billing
A system set up for customers to pay for Ryder’s services as they are billed (sometimes weekly or monthly) rather than as they are used.

Ryder Fleet Products
Subsidiary of Ryder that warehouses and distributes aftermarket maintenance products to Ryder locations and to customers.

RyderShares
Stock purchase plan for employees of Ryder only.

Sales Tax
Dollars paid to a state, based on value of equipment at time of first registration. Also, in many states a percentage of cost of parts, labor or rental services.

SAC
Sales Administrative Coordinator: Person responsible for current lease account management

SAM
Technology: Simplified Asset Management. Computer system used to manage Ryder assets.

SAMI
Substance Abuse Management, Inc.

Sand Shoe
Flat plate on the bottom of the trailer landing gear to give support to the trailer when not hooked to the tractor.

SCS
Supply Chain Solutions. Also known as global supply chain solutions (GSCS), this functional area of Ryder provides a variety of logistics services to companies worldwide.

SE
Service Island Attendant. A maintenance employee responsible for fueling and inspecting vehicles at the Ryder fuel islands.

Second Structure Tax
Taxes on fuel usage and reporting. Compare to first and third structure taxes which cover licensing and operation of the vehicle respectively.

Semi (Semi-Trailer)
A trailer that is supported by its own wheels at the rear, and by the fifth wheel of the tractor at the front. Sometimes the entire tractor-trailer combination is referred to as a “semi” (pronounced sem-eye).

Service (Fuel) Island
The section of a branch/location that provides fuel and inspection of vehicles as part of the Preventive Maintenance program.

Service Truck
A BU owned vehicle used to make repairs on the road. May be equipped with various tools and machinery to assist in repairs.

Shop
The portion of a branch/location that provides maintenance services to vehicles (includes PM bays, vehicle repair bays, service island, wash bay, parts department, etc.).

Single Axle
Tractor with one axle.

SKU
Stock-Keeping Unit.

Sleeper
A sleeping compartment for the driver integrated with or attached directly behind the cab of a tractor. Also refers to a tractor with a sleeping compartment.

SLM
Senior Logistics Manager. Person responsible for managing multiple or large logistics operations.

SM
Service Manager. (Formerly STL) This person is responsible for the management of a Ryder maintenance facility.

SMO
Shop Management Online - the new system each Ryder maintenance facility will use to manage shop operations. Replacing SMS system in 2005-2006.

SMS
Shop Management System – the system each Ryder maintenance facility uses to manage shop operations. To be replaced by SMO.

SOM
Technology: Sales Opportunity Manager – System that stores customer and prospect information and drives other sales and marketing web-based tools.

SS
Shop Supervisor. Formerly called TTL (Technical Team Leader). Lead Technician on a shift, and in smaller facilities, can be the manager of the shop.

SSC
Safety Services Consultant. Person responsible for managing delivery of safety services to Ryder customers, managing claims processes, and auditing for DOT compliance.

SSC
Shared Services Center- Office building in Alpharetta, GA that houses many central support services for Ryder (e.g. Accounts Payable and Receivable, Credit and Collections, etc.).

SSL
Service Support Leader. Former title of the Field Training Manager; refer to “FTM” for more information.

SSM
Senior Service Manager (Formerly STL) This person is responsible for the management of a Ryder maintenance facility.

SSN
Social Security Number.

Stake Truck
A flatbed truck (or trailer) with stakes and railings along and in the rear to secure cargo.

Start-up
The starting point of a Ryder logistics account. It could be the point at which Ryder takes over the logistics services for a customer or the opening of a new Ryder/customer location.

Straight Truck
A van, stake, flatbed or reefer truck without the ability to pull a trailer (sometimes called a bobtail).

Straight Truck
A van, stake, flatbed or reefer without the ability to pull a trailer

Sub Maintenance
A rental vehicle provided to a lease customer as a substitute for the lease vehicle while its in the shop for a PM or other maintenance.

Sub Physical Damage
A rental vehicle provided to a lease customer as a substitute for the lease vehicle while its having physical damage repaired.

Substitute (Sub)
A rental vehicle provided to a lease customer as a substitute for the lease vehicle.

Supply Chain
A company’s complete process of getting its products produced and delivered to their customers. Process includes: production and delivery of raw materials and parts, management of parts and materials kept on hand, manufacturing and production of finished goods, management of inventory of finished goods, and outbound delivery of finished goods to customers.

Supply Chain Management
A service that Ryder provides in which customers’ supply chain needs are managed by Ryder, allowing the customers to focus on their core business.

SVP
Senior Vice President. Person responsible for a Ryder geographic and/orfunctional Area.

Tandem Axle
Two rear axles – can refer to a tractor, trailer, or straight truck.

TDC
Technician Development Center. Located in Norcross, GA, near the Ryder Rebuild center, this training center has facilities for classroom and shop-based training.

TE
Technician. Person responsible for inspection, repair and maintenance of Ryder and customer vehicles.

Telemarketing
Personal telecommunications sales process that directly supports Ryder’s sales development and marketing for all product lines. Telemarketing groups exist within districts to prospect (via the phone) for new business and promote new products or services.

Third Structure Taxes
A tax on vehicle operation in addition to licensing and fuel tax (first and second structure taxes respectively).

Third-Party Provider
A firm that supplies goods and services such as transportation and logistics to another company.

TIC
Technician In Charge. Lead person on a shift in a maintenance facility.

Tie Down Rings
Rings inside a van that is used to secure cargo.

Tilt Cab
A truck cab that tilts forward, allowing access to the engine directly underneath.

Time-Based Competition
A competitive marketing strategy based on a company’s ability to deliver its products to customers faster than its competition.

Title
Legal document issued by a state used to establish vehicle ownership.

TL
Truckload Carriers – Trucking companies that move full truckloads of freight directly from the point of origin to its destination.

TLSA
Truck Lease & Service Agreement– Ryder’s standard vehicle leasing contract.

TMC
Transportation Management Center. Located in Fort Worth, Texas, this Ryder facility manages the transportation needs of multiple clients, with round-the clock customer service to assist customers in getting their products delivered.

Tractor
Power unit including a cab and chassis with a fifth wheel on the rear frame; used to pull a trailer.

Trailer
Vehicle towed behind a power unit. Most trailers have one or two axles at the rear. A cargo vehicle that is pulled by a tractor; it can be flat or stake bed, dry, reefer or electronics van.

Trailer Services Group
Group that manages a pool of trailers available to all Ryder customers to meet seasonal demands.

TRALA
Truck Rental & Leasing Association

Transaction
Typically, an exchange of services for payment.

TRC
Talent Recruiting Center – Center located in Alpharetta, GA; dedicated to recruiting, interviewing, screening, and orienting new employees for Ryder. This centralized recruiting function replaced the region recruitment centers.

Trip Record
Document, required by law, to record miles run and fuel purchased in each state in which that the vehicle has traveled.

Unit
A vehicle (truck, tractor or trailer)

Unit I.D. (Identification)
5 or 6 digit number assigned by Ryder to each truck or trailer. Can also be known as the unit number.

UTC
Used Truck Center. Ryder locations that sell used vehicles that have come off lease and will no longer be used by Ryder.

Utilization Rate
A fleet productivity measurement that tracks the percentage of time that a truck or vehicle is being used or rented.

UVC
Used Vehicle Center. Ryder locations that sell used vehicles that have come off lease and will no longer be used by Ryder.

Van
Any truck or trailer with an enclosed body, the body itself, or a truck with an integral body and cab.

VP
Vice President. A leader of a region or functional area within Ryder.

VSA
Vehicle Sales Administrator. The person responsible for providing sales support to the VSM and/or VSCM (e.g. processing paperwork, qualifying leads, prospecting/marketing, etc.).

VSC
Vehicle Sales Coordinator. The person responsible for providing administrative/operational support at a UTC (e.g. reception, inventory checks, handling calls, etc.).

VSCM
Vehicle Sales Center Manager. The person responsible for managing a UTC, selling used vehicles, and overseeing support personnel, if any.

VSM
Vehicle Sales Manager. The person responsible for prospecting, qualifying, and closing used vehicle sales at UTCs.

Walker System
A mainframe (Headquarters) computer system that includes Accounts Receivable, Accounts Payable, General Ledger and Asset Management applications.

Wheel Base
Distance, usually expressed in inches, from the centerline of the front wheels to the centerline of the rear wheels.

WMS
Warehouse Management System. Computer systems used in warehouses to manage inventory storage and movement.

Yard Check
Also called lot check. Procedure conducted by rental employees by actually walking through the rental yard to determine vehicles available, mileage, vehicle condition, etc. Done each day before opening and at other times as required.

Yard Dog
A tractor (housed at customer or Ryder location) used only to move trailers from one point to another at the location.

YTD
Year-to-date