Direct-to-Store Delivery (DSD) solution helps leading beverage company, Milo's Tea, enhance customer service and reduce distribution costs

Milo's Tea Company is a leading tea manufacturer located in Birmingham, Alabama. After five decades of successfully distributing their Famous Sweet Tea to a network of more than 330 grocery retailers, they turned to Ryder to help them meet stringent customer service requirements across their distribution network.

Faced with an aging, unreliable fleet and rising distribution costs, Milo's and Ryder teamed up to find efficiencies that would improve Milo's fleet and driver operations for the long-term. Today, Ryder's Dedicated Contract Carriage solution includes the management of 7 drivers, 6 refrigerated trailers, route planning for Milo's entire Direct-to-Store Delivery (DSD) network, and dunnage support.

With transportation and distribution under control, Milo's can focus on developing an exciting vision about where they want to take the business. Ryder is there to provide a smart and flexible solution to help them realize that vision.

Download the full case study (PDF: 2.2 MB)

Results

20% reduction in overall distribution costs
25% reduction in weekly fleet miles
Efficient, reliable management of dunnage valued at $100,000
Increased ability to respond to 20% + spikes in volume
Elimination of delivery delays, resulting in increased customer service levels

To learn more about how we can help you enhance customer service and reduce distribution costs, contact us.

Customer Quote
"Tracking delay hours is very important, it goes back to knowing where trucks are and managing their time efficiently. We can use this information to eliminate bottlenecks or anything else that would slow us down."
Jay Evers, VP and COO, Milo’s Tea Company