First Quarter 2020 Q1 total revenue of $2.2 billion, down 1%; Q1 operating revenue (non-GAAP) of $1.8 billion, up 1% Q1 GAAP EPS from continuing operations loss of $(2.09) versus a profit of $0.87 in prior year, reflects the impacts of previously announced change in residual value estimates and COVID-19 Q1 comparable EPS (non-GAAP) from continuing operations loss of $(1.38) versus a profit of $1.11 in prior year Overall operating results were well ahead of management's expectations through mid-March Estimated negative pre-tax earnings impact of COVID-19 in first quarter of approximately $70 million, primarily due to $48 million of additional depreciation resulting from an expected weaker used vehicle sales environment through year end 2020 Business Updates and Impacts of COVID-19