Hurricane Ian Update

We are monitoring the effects of Hurricane Ian. To keep you up-to-date on the storm, we will post Ryder location closures and fuel conditions on the site as they occur.

Location Hours Changes:

Florida:

0136 - Ocala - open Friday at 9 a.m., fuel available

0173 - Ft. Pierce - open Friday at 8 a.m., fuel available

0269 - Cocoa - open Friday, fuel available

0272 - Gainesville - open Friday at 9 a.m., fuel available

0279 – Ft. Myers – closed

0293 - Orlando Central Park - open Friday at 8 a.m., fuel available

0389 – Bradenton - open Friday at 8 a.m., fuel available

0414 – Winter Haven - open Friday at 8 a.m., limited services, no fuel

0442 - Orlando Gore Street - open Friday at 8 a.m., fuel available

0474 - West Jacksonville - open Friday at 8 a.m., fuel available

0535 - Lakeland - open Friday at 8 a.m., fuel available

0659 – Tampa Rebuild - open Friday regular hours, fuel available

0701 - Sanford - open Friday at 9 a.m., limited services, fuel available

0899 – Tampa 40th Street - open Friday at 6 a.m., fuel available

1016 - South Jacksonville - open Friday at 9 a.m.

1089 – Tampa Dale Mabry - open Friday regular hours, fuel available

1276 - Clermont - open Friday at 9 a.m., fuel available

1501 – Clearwater – open Friday at 6:30 a.m., fuel available

2702 - Orlando Regency Park - open Friday at 8 a.m., no fuel

Georgia:

0390 - Columbus - Closed

All other Ryder service shops, rental locations, and pre-owned vehicle sales centers in North America are under normal operations.

IMPORTANT PHONE NUMBERS:

Ryder Customer Service Response Center (RCRC):

U.S. 888-715-7272

Canada 877-550-7272

Last Mile Delivery

Ryder Last Mile sets the standard for delivery and fulfillment services. Companies gain a competitive advantage by reaching 95% of the U.S. in two-days, while maintaining consistent customer satisfaction through expert solutions that enhance brand integrity.

The Ryder Difference

Unmatched accuracy and four tiers of service options, including white glove delivery.

Customer Centric

Ryder combines premium customer-centric service options—front door delivery, over the threshold, room of choice, and white glove delivery—drivers trained for your products, and integrated returns management to maintain brand loyalty and maximize customer satisfaction.

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Network Expertise

Ryder is a single source provider that enables companies to leverage our expertise, procurement power, and infrastructure. This includes access to 125+ hubs, two-day delivery to 95% of U.S., best-in-class technology, and forward deployment of inventory.

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Next Gen Technology

RyderView™ is a robust technology platform that provides self-scheduling order delivery, real-time visibility & notifications, enhanced business intelligence & analytics, and improved ordering to ensure on-time delivery and customer satisfaction.

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Additional Insights from Ryder

Solving the Last Mile

Best practices for final mile delivery.

The Critical Final Mile

Last mile's role in the growing supply chain.

Last Mile & Your Customer

Driving home a positive customer experience.

Below are answers to frequently asked questions we have received. If you have a question that is not answered below, you can contact customer service via Chat on this website or call 866-711-3129

Frequently Asked Questions

Last Mile Scheduling

Will I receive a call to schedule my delivery? I received an automated call about a scheduling date. Do I need to call back to confirm? Why have I not received a call to schedule my order yet? When will I receive my time window for my delivery? I received a call stating my order was being made, when should I expect delivery?

Last Mile Tracking

When will my order ship? After my order is shipped how soon will I be able to track it? Will I receive a call when the delivery drivers are near?

Delivery Issues

My order has not been delivered, and it is outside my time window. What should I do? What should I do if I missed my delivery? Is there a way to upgrade the service level of my delivery?

General Inquiries

What service level do I receive when my order is delivered? Who should I contact if I have an inquiry about my order?

Order Changes

Is it possible to change my delivery date? Is it possible to change my delivery window? Is there a way to upgrade the service level of my delivery? My phone number/address has changed since I placed my order. What should I do?

Have other questions? Please call us at 1.866.711.3129 or email customerservice@ryder.com

Let Us Know How We Can Help

Please tell us a little about yourself so we can make sure the right person gives you a call, or give us a call at 1-888-593-3721. (Mon - Fri 8am-5pm EST)
For HR or Career related inquiries, please visit our Ryder Careers page. For Driver inquiries, learn more here.

For inquiries other than Ryder Last Mile solutions, please call 1-866-711-3129

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